Order Shipping & Tracking Policy

Order Shipping & Tracking Policy - Introduction

Welcome to our snug corner of the internet, where we’re all about cuddly blankets, cosy washcloths, and making your baby-shopping adventure a breeze! Below, you’ll find all the nitty-gritty details about how our Order Processing, Shipping & Tracking Policies, with a sprinkle of humour to keep things light and fun.

Policies Made Easy, Than Swaddling a Baby

Do you accept returns for orders?

Unfortunately, we DON’T ACCEPT returns for orders. We encourage our customers to carefully read the product details before making a purchase to ensure it’s the perfect fit for your needs. However, if there’s a hiccup, don’t hesitate to reach out.

How long does it take to process an order?

Ah, the art of patience! Typically, we’ll spend 1 – 3 business days getting your goodies ready before they embark on their journey to your doorstep. Rest assured, we’ll process the orders at the earliest and dispatch them right away.

Can I cancel my order after placing it?

Oops, did you click “Order Now” a bit too enthusiastically? Don’t worry, we’ve all been there! You’ve got a sweet 24-hour Grace Period, from the time you place the order, to rethink your choices and cancel your order, whether in FULL or just PARTIALLY. After that, it’s time to welcome those goodies with open arms.

Can I return a product after using it?

Sorry, once a product has been used, it’s like a baby’s first step – it’s taken and can’t be undone. You are eligible for Returns only if the product is UNUSED & in its original condition.

How does shipping work?

Shipping is our magical way of sending hugs and kisses straight to your door. Spend more than ₹499, and guess what? You get Free Shipping for your order! If you’re a bit short of that mark, no worries – we’ll calculate the shipping rate based on your package’s weight and your delivery pin code from our warehouse.

How long does delivery take?

Ah, the waiting game – a true test of patience! If you’re in the heart of Mumbai, your goodies will likely arrive within a cosy 1 – 3 days after we’ve waved our magic processing wand. For those of you a bit farther out, expect a journey of 4 to 12 days depending on your distance from our Mumbai nest. We regret any inconvenience caused to you due to any unexpected external circumstances out of our reach like bad weather, natural disasters, political reasons, etc.

How can I track my order?

Think of tracking your order as a treasure hunt – with fewer pirates and more baby bottles! Simply flutter over to your Account Dashboard, select your order, and click on the Tracking Number provided. Or check the Order Confirmation Email sent on your registered email address. Easy peasy, right?

Can I change my shipping address after placing an order?

Once your order is in motion, it’s like a baby on the move – there’s no stopping it! So, double-check that shipping address is correctly entered during checkout to ensure it’s as spot-on as your baby’s first smile.

What if my order doesn't arrive on time?

Ah, the mystery of the missing package! If your goodies seem to be taking the scenic route, don’t fret. Track your order using the provided Tracking ID. If it’s still playing hide-and-seek, send us an email with your Order ID & Tracking ID, and we’ll don our detective hats to solve the case!

Do you offer order customisation?

At the moment, we’re embracing simplicity like a baby’s first word, although we do appreciate a touch of individuality. Our products are designed to impress right from the start, without the need for any customization.

How can I contact customer support?

We’re just a click or a coo away! Reach out to our friendly customer support at [ order.support@store.rachnacreation.com ] for any queries or concerns. We’re here to help!

Can I get gift wrapping for my order?

Ahh sorry! We love spreading the joy as much as a baby loves peek-a-boo, but currently we DO NOT provide gift wrapping options for any orders. We might adopt this idea soon for future orders!